These terms apply when you book a taxi with 13 Melbourne Taxi through this website, by phone, by SMS, by WhatsApp or by email. Please read them along with our cancellation policy and privacy policy.
Your booking
A booking is a request for a car at a set time and place. It is confirmed when you receive your booking confirmation by email or when we confirm it by phone or message. If we cannot provide the trip as booked, we will contact you as soon as we can.
Please give an accurate pickup address, including any unit, building or gate details, and a mobile number we can reach you on at pickup time.
Fare estimates and fixed quotes
The fare shown on this website is an estimate. It is worked out from the published Melbourne metro taxi tariff for the car and the time of travel you choose, with the expected tolls and any airport fee. The fare you pay can differ from the estimate because of traffic, route changes, waiting time, extra stops or changes you ask for during the trip.
If you want a fixed price, call or email us with the details of your trip and we will give you a fixed quote. A fixed quote is the price for the trip as quoted. If the trip changes, for example a different address, an extra stop, a longer wait or more passengers, we will tell you the new price before we go ahead.
Payment
Nothing is charged when you book online. You pay at the end of the trip by cash, card, Cabcharge, MPTP or eTicket.
Passengers, luggage and child seats
- Tell us when you book how many passengers and bags there are, so we send a car with enough room. Luggage space for each car is shown on the fleet page.
- If you need a baby capsule, child seat or booster, ask for it when you book and tell us the child’s age, so the right restraint is fitted.
- Everyone in the car must wear a seatbelt as Victorian law requires.
- Do not bring anything dangerous or illegal into the car. The driver can refuse a passenger who is abusive, unsafe or too intoxicated to travel safely.
- A cleaning fee may apply if a passenger soils the car.
Airport pickups
Add your flight number when you book and we will plan the pickup around your landing time. Waiting time beyond the pickup arrangements you agree with us is charged at the tariff waiting rate.
Lost property
Please check the car before you leave. If you leave something behind, contact us as soon as possible and we will try to get it back to you.
Delays and liability
We do our best to arrive on time, but we are not responsible for missed flights, appointments or connections caused by traffic, weather, road closures or other things outside our control. For time critical trips, please book with some time to spare. Nothing in these terms limits your rights under the Australian Consumer Law.
Feedback and complaints
If something goes wrong, contact us at info@13melbournetaxi.com.au or 0405 678 001 with your booking details and we will look into it. Commercial passenger vehicles in Victoria are regulated by Safe Transport Victoria, which you can also contact.
Changes to these terms
We may update these terms from time to time. The version on this page applies to bookings made after it is published.