Plans change. This page explains how to cancel or change a 13 Melbourne Taxi booking and when a fee may apply.
How to cancel or change a booking
Call 0405 678 001, send an SMS or WhatsApp message to the same number, or email info@13melbournetaxi.com.au. Include your name, pickup time and pickup address so we can find your booking quickly. For a booking in the next few hours, please call, so the driver hears about it straight away.
Free cancellation with two hours notice
There is no fee to cancel or change a booking when you let us know at least two hours before the pickup time.
Late cancellations
If you cancel with less than two hours notice, or after the driver is already on the way, we may charge a cancellation fee to cover the driver’s trip to your pickup. We will always tell you the amount before any fee is charged.
No shows
If the driver arrives at the booked time and place and cannot find or reach you on the number you gave us, the booking may be treated as a no show and a fee may apply. Please keep your phone on around pickup time.
Airport pickups and delayed flights
If you gave us your flight number, a delayed flight does not count as a late cancellation or a no show. We plan the pickup around the time your flight actually lands. If your flight is cancelled or diverted, let us know as soon as you can and there is no fee.
Fixed quotes by phone or email
Trips booked on a fixed quote agreed by phone or email follow the same rules. If you change the trip, we will confirm the new price with you first.
If we need to cancel
If we cannot provide your trip, for example because of a breakdown or severe weather, we will contact you as early as possible and help you make other arrangements. You will not be charged for a trip we cancel.