Everything people ask before they book

Yes. Choose "Book for later" when you book, then set the date and time you need the car. Advance bookings are useful for early airport runs, hospital appointments and anything where missing the car matters.

Yes. A corporate account gives you monthly invoicing across all staff and client travel, with each trip itemised by date, route and fare so it can be reconciled and allocated internally.

Yes. You can arrange a car for a client or visitor without travelling in it, and the fare goes to the account rather than the passenger.

Trips accumulate through the month and are invoiced once, with an itemised statement. There is no need for drivers to take payment from staff or for anyone to submit individual receipts.

Standard sedans for everyday travel, silver service for client pickups and airport arrivals where the impression matters, and maxi taxis when a group is moving together.

Silver service means a premium vehicle and a professionally presented driver, booked ahead for a specific time. It is the option people choose for client pickups, airport arrivals and events, where a standard cab does not fit the occasion.

Silver service carries a surcharge over the standard fare for the same distance. The exact figure appears in your estimate before you confirm, so there is no guessing.

Yes. You can book the car for someone else, give us their name and pickup details, and the driver meets them. This is one of the most common silver service bookings.

Yes. Race days, corporate functions and formal events are regular work. Booking well ahead is worth it, since demand for premium cars peaks on exactly those dates.

Yes. We book cars for the wedding party and maxi taxis for guest transfers between the ceremony, photo locations and the reception, with vehicles held for your times rather than dispatched on demand.

Yes. Maxi taxis seating up to eleven each are the usual answer for guest transfers. Tell us guest numbers and the venues and we work out how many cars and what timings are needed.

As early as you can. Saturdays through spring and autumn book out well in advance in Melbourne, and holding cars for a specific day is easier the earlier it is arranged.

Yes, and it is worth arranging in advance. Booking the end of night runs ahead avoids everyone trying to find a car at the same time when the reception finishes.

Yes. Every car in the fleet takes Cabcharge, paid to the driver at the end of the trip the same as cash or a regular card.

A surcharge applies to Cabcharge and other in vehicle payment devices, capped by the regulator at 6 percent including GST, and it is shown on the receipt rather than hidden in the fare.

Yes. It is the usual way corporate, client and government travel is paid for without anyone needing to carry cash or claim it back afterwards.

No. Book the same way as any other trip and pay with the card or docket when the driver arrives.

Yes. If your travel is covered under an approved TAC claim, call us to arrange the trip.

Yes. Tell us your regular appointment time and we can set up a standing booking for it.

A standard sedan, unless the trip needs something larger, tell us when you call.

A Melbourne taxi fare is a flag fall charged once, then either a rate per kilometre while the car is moving or a rate per minute while it is stopped or crawling in traffic, never both together. Which of the three tariffs applies, day, evening, or the Friday and Saturday night peak, depends on when the trip starts. The day rate is a flag fall of $5.40, $2.10 per kilometre or $0.70 per minute. Tolls, an airport pickup fee, a larger vehicle and any extras are added only when they actually apply, and each shows as its own line in the estimate.

It is a close estimate rather than a locked quote. The distance and the rates are real, but traffic, an unusual route, waiting time at your request or a change of destination can move the final figure. Nothing is added that was not shown to you.

Yes, though it is a different rate rather than a flat surcharge added on top. Evenings and overnight (5pm to 9am) charge a flag fall of $6.75, then $2.30 per kilometre or $0.80 per minute, and Friday and Saturday nights from 10pm to 4am, along with public holidays, charge $8.00, then $2.55 per kilometre or $0.85 per minute. It is included in the estimate you see before booking, so it is never a surprise on arrival.

The CityLink toll applies to airport runs and is included in the estimate. The airport pickup fee of $5.26 only applies when you are collected from a terminal, so a drop off at the airport does not carry it while a pickup does.

Cash, credit card, Cabcharge, MPTP or eTicket, paid to the driver in the car. There is nothing to pay when you book, no deposit and no account required. Corporate account customers are invoiced monthly instead.

For five or more passengers, usually yes. A maxi carries a surcharge over a sedan, but one maxi almost always costs less than two separate sedan fares for the same trip, and everyone arrives at the same time.

The fare is built from a flag fall, then either a rate per kilometre or a rate per minute depending on how fast the car is moving, and which tariff applies depends on whether the trip starts during the day, the evening, or a Friday or Saturday night peak. A typical daytime trip starts from a flag fall of $5.40, then $2.10 per kilometre or $0.70 per minute, plus any tolls, an airport pickup fee or a larger vehicle. Those rates come from Safe Transport Victoria's published maximum fares, and every line is itemised in the estimate so you can see what you are paying for.

A taxi between Melbourne Airport and the Melbourne CBD is roughly a 29 kilometre trip and usually lands between $74 and $91 for a sedan, including the CityLink toll and the airport pickup fee. Put both addresses into the estimator on this page and you will see the figure for your exact trip before you book.

The fare depends on where you start. From the Melbourne CBD it usually lands between $69 and $85 for a sedan, including the CityLink toll, and a maxi taxi is higher. Put your pickup address into the estimator for the figure for your exact trip before you book.

For a flight before 8am, book the day before so the car is locked in. For anything later, a few hours is normally enough, though weekday morning peak is worth allowing extra for.

Yes. When you give us a flight number we track the flight, so if you land late the pickup shifts with it and you are not charged for a driver waiting on a booking time that no longer applies.

All of them. Melbourne Airport has four terminals, with T2 international and T1, T3 and T4 domestic. Tell us your airline or flight number and the driver meets you at the correct terminal.

Yes. Tick the child seat option when booking and tell us the age of the child, and the correct restraint is fitted before the car arrives. The fee for the seat is arranged as part of your fare, not a flat add on charge.

A maxi taxi seats up to eleven passengers with room for luggage, which makes it the right choice for group airport transfers, family trips and nights out where one car beats three.

A maxi carries a surcharge over a sedan, but for a group it is usually cheaper overall. Five people in one maxi normally costs less than the same five people in two sedans, and everyone arrives together.

Yes, and it is one of the most common maxi bookings. Select maxi taxi when booking, add your flight number, and there is room for a bag each without anyone holding luggage on their lap.

It helps. There are fewer maxi vehicles than sedans on the road, so booking ahead is the reliable way to get one at a specific time, particularly for early airport runs.

Yes. Select the child seat option when booking, tell us the age of the child, and the correct restraint is fitted before the car arrives. There is no extra charge for the seat.

No. We fit the seat for you. You are welcome to bring your own if you prefer, and the driver can help secure it.

Capsules for infants, rear facing and forward facing seats for toddlers, and boosters for older children. Tell us the age when booking and the right one is fitted.

Yes. Note it when you book so the right vehicle is sent, since two seats across a back row is easier in a larger car than a standard sedan.